Xfinity really has to get way ahead of the pack to retain anyone who cares even a little bit about their internet connection as soon as there is a better alternative, and they have no way to do that. I hope the memo has gotten to them that Docsis 4.0 won't do shit for their network when folks have had FIOS for 10+ years and never noticed a single outage, with lower latency, lower prices, and faster speeds, just as one example. Comcast has done the bare minimum to upgrade their legacy network for the last 20 years, screwing everyone other than shareholders along the way, getting Philadelphia to pay billions of dollars for their new corporate offices, and every single one of their customers just wants to watch them burn and they will. The competition ramping up from T-Mobile mobile internet, Starlink, and other low orbit and 5G competitors, Fiber, Fixed Wireless, etc., couldn't come at a more perfect time. Total bullshit, total lies, from every single employee in the whole foodchain, of which every single one of them was totally unqualified for the job they were doing mind you, after already spending 20 minutes doing self tests, resetting gateways, answering assinine questions from knowledegeless customer service reps calling themselves tech support. Gateway test via xfinity app still shows 1400Mbps. Wouldn't you know, by the end of the day my speeds were hitting ~800Mbps for the first time, with no other changes. I truly didn't believe her but paused cancelling. Wouldn't you know that the lady on the other end (fourth person I'd spoken to), for the first time, acknowledged that upgrades were ongoing in my specific area specific to the lines feeding my connection, specifically to improve speeds for users on that/those lines. I called to cancel again a week or so later (~ 1 month after initial activation at this point) as by this point my company had ponied up to buy me a second ISP that was more reliable (albeit slower). For shits and giggles I actually have him replace both the modem and run a new line even though I knew it wasn't the issue and this guy was clearly unqualified to be dishing out this wrong advice. He offers to run a new line outdoors to my house and says that he's required to replace what looked to me a brand new XB7 (looked like more retail like packaging) with what was an obviously refurbished XB7 (obviously refurb packaging, piece of cardboard shrinkwrapped). Same issue, pretty much identical signal. I say to him, okay, if you're telling me it's my wiring even though the modem reports it has excellent signal, let's plug the modem in by the front door where your outdoor cable terminates. Signal to the modem is great, signal to moca on each ends of the line before and after the splitter is great. I played along because I recently fully remodeled this house and rewired and tested the coax myself and removed all splitters with the plan to split only AFTER the cable modem (I haven't had cable TV in 20 years) and I tested the lines after install with Moca 2.5 equipment and an old inactive cable modem. They sent out a tech when I first signed up and the service wouldn't hit over 300 Mbps and he said it is because of the wiring in my house and that he's also been to other houses in the neighborhood that had the same issue and must all use the same bad coax or splitters. Yet everytime I run the gateway test it reports 1400Mbps down.Įven better. FTP from a 10Gbit local server I manage, nope, speedtest, nope, torrent download, nope. Never once have I gotten over 800Mbps when connecting via 2.5G ethernet port to a 2.5G ethernet card. It is 100% a total scam and they know it, because my local area requires Xfinity to let you out of a contract if they're not meeting advertised speeds and they don't even try to argue it, they just offer to disconnect my account immediately (I'm barely into a two year contract and they've offered several times over the first few months). The greatest thing? It does this, all the time, no matter how slow my speed is, even running tests within xfinity's IP network. If I login to my xfinity app and say that I'm having an issues and ask it to do a gateway speed test, it reports my gateway is speedtesting 1400 Mbps / 41 Mbps. If I run the speedtest I get 182Mbps/~40 every time. If I run it with a third party hosting provider with massive fiber and peering with xfinity here, I get 300/~40 Mbps. If I run a speedtest on with Comcast in my local city (10 miles away), I get 300 Mbps/~40 every time. Trust me, I know, I am doing some heavy lifting tonight. Have you tried the gateway speedtest in the xfinity app?Īt this moment comcasts own app acknowledges they're experience a performance issue and my speeds have dropped from ~1,400 Mbps wired to 300 Mbps wired for several hours.
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